24/7 · Emergency & out of hours
24 hour pest control
Nightshift works nights. Not as an emergency arrangement bolted onto a daytime business, but as the standard shift, which is where the company gets its name. The line is answered at any hour and urgent work goes to a technician who is already out on shift.
Out of hours is not an add-on here. It is the shift.
Most pest control companies work days and keep a number for nights. Nightshift was built the other way round. Out-of-hours is the standard shift here rather than a surcharge, which is why a hotel, a restaurant, a production line or a hospital ward can be treated properly without anybody closing, moving out or losing a service.
The line is answered at any hour by someone who takes the details, grades the risk and raises a ticket against your site, rather than by an answering service that logs a message for the morning. Anything graded urgent goes to a technician who is already out on shift.
The 24-hour line
01892 871008Answered every hour of every day, including weekends and bank holidays. You are triaged on the call: details taken, risk graded, a ticket raised against your site.
On site in London within 30 minutes
At any hour. Across the wider South East we respond the same day, and elsewhere in England we work through regional technicians.
Why night work
Some buildings cannot take a daytime treatment.
A restaurant loses a service. A ward cannot be emptied. A production line cannot stop. In a great many commercial premises the only version of the job that is safe, effective and discreet is the one that happens when the building is quiet.
Some premises cannot close
A hospital runs continuously. So does an airport, a port, a distribution centre and much of food production. There is no shutdown to work into, so treatment has to fit the access windows the building actually has, which are almost always at night.
Others cannot be seen to close
A restaurant that loses a service, a hotel corridor worked in daylight, a shop floor closed off mid-trade. The treatment is rarely the hard part in these buildings. The hard part is that nobody can know it happened, which means working after close and being gone before the first delivery.
Daytime treatment is often the wrong treatment
Product cannot go down where the public is walking, kitchens cannot be worked while food is open, and a nest above an entrance cannot be treated with people underneath it. Waiting for the building to empty is not a convenience. It is frequently the only version of the job that is safe and effective.
The pests are nocturnal anyway
Rodents and cockroaches move when the building is quiet. An inspection carried out at two in the morning shows you runs, droppings and live activity that a daytime walk-round of the same room does not.
What an overnight callout involves
From the call at midnight to the report on your desk.
An emergency job runs on the same clock whatever hour it starts at. What changes overnight is that the building is empty, which is usually an advantage rather than an obstacle.
The call
Answered, graded, ticketed
One number, any hour. We take what you have seen and where, grade the risk and raise a ticket against your site so the report enters your audit trail rather than dying in a voicemail nobody reads until Monday.
The dispatch
A technician already on shift
Urgent work is escalated to a technician who is already out working, not to somebody woken at home. Anywhere in London that means on site within thirty minutes, at any hour of any day. Across the wider South East we respond the same day.
On site
Containment first, then elimination
Arrivals are low-profile and unmarked. We contain the immediate problem, then work the cause: harbourage, the food source and the route in. Where proofing is what actually ends it, we say so rather than booking another treatment.
By morning
The written record
A written report is issued the same day, so the manager opening up reads what happened overnight, what was found and what is outstanding, before an EHO, a landlord or a head office asks. RAMS and COSHH documentation is supplied for your files on request.
The thirty-minute figure applies to London, at any hour. We would rather publish one response time we can actually hold to than a national promise that quietly means something different in every region.
Where we respond
London first, England after.
Nightshift is a national company run from an office in Tunbridge Wells, with the heaviest concentration of technicians in central London.
London
On site within 30 minutes
South East
Same-day response
East Anglia
Regional technicians
East of England
Regional technicians
The Midlands
Regional technicians
Manchester & the North West
Regional technicians
West of England
Regional technicians
Who we work overnight for
The premises that made night working necessary.
These are not hypothetical examples. They are the sectors the company works, and in most of them the out-of-hours shift is the reason the contract exists at all.
What 24/7 means here
On shift, not on call.
On shift, not on call
The difference sounds small and is not. A technician already working nights is turned toward your site in minutes. A technician on call has to be woken, dressed and loaded first.
No out-of-hours premium
Nights, weekends and bank holidays are our standard shift rather than an add-on, which is why scheduling a treatment for three in the morning does not arrive as a surcharge on the invoice.
Around the clock, all year
The line is answered every hour of every day, including weekends and bank holidays. A sighting on Christmas Eve in a hotel is exactly the sort of call this company was set up to take.
The same standard at 3am
BPCA member, CEPA certified to EN 16636, DBS-checked technicians and a written report every visit. The hour changes; nothing else about the job does.
Common questions
Out-of-hours pest control, answered.
The questions facilities and operations teams raise most, answered plainly.
Are you genuinely open 24 hours, or is it an answering service?
The line is answered around the clock and you are triaged straight away: we take the details, grade the risk and raise a ticket against your site without waiting for an office to open. Anything graded an emergency is escalated to a technician who is already out on shift.
How fast can you be on site out of hours?
Anywhere in London within thirty minutes, at any hour of any day. Across the wider South East we respond the same day. Elsewhere in England we work through regional technicians and will tell you honestly when one can be with you rather than quote a figure that suits a website.
Do you charge extra for night, weekend or bank holiday work?
Out-of-hours is our standard shift rather than a premium option. Scheduling treatment for after close, overnight or at a weekend is the normal way we work commercial premises, and it costs nothing extra to schedule it that way.
Can you treat our premises while we are still open?
Often we would rather not, and for continuous operations we plan around you instead. Hospitals, airports, ports and production sites have no shutdown to work into, so visits are planned to your access windows, permit regime and shift pattern, which usually means the quietest hours rather than the most convenient ones for us.
Will anyone know you have been?
No. Arrivals are low-profile and unmarked, plain uniforms are standard, and the service is discreet and confidential from first call to final report. In hotels, casinos and retail that is the whole point of working the hours we work.
What happens between the night visit and the morning?
A written report is issued the same day, so whoever opens up knows what was found, what was done and what is still outstanding. It is the record an Environmental Health Officer, a landlord or a head office will ask to see, and it exists before they ask.
Do you cover residential emergencies as well as commercial?
Yes. Nightshift is commercial-first, but the same 24-hour line and the same technicians cover domestic work, including wasp nests, rats and mice, and the same written record is issued afterwards.
Do we need a contract to use the 24-hour line?
No. Retained clients pay a monthly flat fee covering scheduled visits with response cover in between, which is what most commercial sites choose. If you have a single urgent problem and no contract, call anyway. Some pests need more than one visit to resolve, and we will tell you that before you book rather than after.
Any hour, any day
If it cannot wait until morning, it does not have to.
Arrange a survey
London never sleeps.
Neither do we.
Call today for a no obligation quote, 24/7. Surveys, quotations and advice are free and without obligation.
office@nightshiftpestcontrol.co.uk
5 Linden Close, The Pantiles, Tunbridge Wells, TN4 8HH
BPCA member · CEPA · CHAS · SafeContractor