Social housing · National
Social housing pest control
Nightshift is a specialist residential provider for social housing: housing associations, local authorities, ALMOs, managing agents and landlord portfolios. Ranked No.1 on the South East Consortium framework and No.2 on ESPO, with 45 years of practice and national coverage.
Residential at scale is not a sideline here. It is one of the largest parts of the business.
Nightshift is a specialist provider of pest control to social housing: registered providers, local authorities, ALMOs, managing agents and private landlord portfolios. That is residential work, and it is the larger part of what we do. It is simply residential at a scale that is bought through a framework, run as a contract and evidenced to a landlord rather than booked over the phone by a householder.
We are ranked No.1 on the South East Consortium framework for pest control and No.2 on ESPO, and we support local authorities on some of the country's largest multi-site contracts. Forty-five years of practice sits behind that, with national coverage across London, the South East, East Anglia, the East of England, the Midlands, Manchester and the North West, and the West of England.
We compete on expertise and accountability rather than on the size of the fleet. A housing provider with several hundred properties is not looking for the biggest supplier available. It is looking for one that turns up, gets into the property, resolves the thing that is actually driving the infestation, and leaves a written record that stands up when the complaint, the inspection or the claim arrives.
Framework positions
Ranked No.1
South East Consortium
Nightshift Pest Control is ranked first on the South East Consortium framework for pest control.
Ranked No.2
ESPO
Nightshift Pest Control is ranked second on the ESPO framework for pest control.
Answered 24 hours a day, every day. Urgent reports go to a technician already on shift.
Who we are for
Nightshift for portfolios. JG Pest Control for individual homes.
Two companies, one group, and a deliberate division of the residential market between them.
Nightshift and JG Pest Control are sister companies within the Tyro UK group, and the division between them is deliberate rather than accidental.
Nightshift takes residential at scale: housing associations, councils, ALMOs, managing agents and landlord portfolios, where the work is procured through a framework or a tender, delivered across hundreds of properties and answered for in writing. Blocks, estates, voids, communal areas and the individual homes inside them all sit within that.
JG Pest Control takes individual consumer work: the homeowner or private tenant with one problem in one house, paying for it themselves. It is the highest-rated pest control company in the UK on Trustpilot and it is set up for same-day domestic callouts in a way a contract provider is not. If that is what you need, we would rather send you there than sell you something shaped for a landlord.
So if the site elsewhere reads as commercial, this is why: the group routes single-household work to JG. Portfolio residential is Nightshift's, and always has been.
Where the work goes
Nightshift
Housing associations, local authorities, ALMOs, managing agents and landlord portfolios. Framework-procured, contract-managed, evidenced in writing.
JG Pest Control
One homeowner, one house, one problem. Our sister company within the Tyro UK group, and who we recommend for individual domestic work.
jgpestcontrol.co.ukNightshift Pest Control and JG Pest Control are sister companies within the Tyro UK group. This is a group referral, not an independent recommendation.
Scope of works
Everything a housing portfolio actually asks for.
Housing stock does not produce one pest at a time, and the treatment is rarely the whole job. Clearance, cleaning, proofing and timber work sit inside the same contract rather than behind three more procurement exercises.
Every pest type, under one contract
Rats and mice, bed bugs, cockroaches, fleas, wasps, ants, flies, moths, stored product insects, birds, and woodworm and other wood-boring insects. Housing stock produces all of it, and splitting the portfolio across specialists by pest is how a resident ends up waiting on three separate contractors to attend the same address.
Void and house clearances
Clearing a property so it can be treated, surveyed or re-let. Voids are frequently handed over full, and a treatment specified against a property nobody can walk through is a treatment that does not happen. Scope is agreed per property before the work is booked.
Cleans, including after infestation and hoarding
Cleaning following a severe infestation, and cleaning where hoarding has been a factor in it. This is deliberately handled as its own piece of work rather than as an add-on to a treatment visit, because the property condition is usually the reason the infestation reached the state it did.
Proofing and building proofing coordination
Finding the routes rodents use to get into a building and repairing the fabric to close them: drains, service penetrations, air bricks, thresholds, roof junctions and boxing. Where the work belongs to your repairs contractor or your planned maintenance programme rather than to us, we specify it, evidence it and coordinate to it, so proofing gets done once as part of a wider job rather than argued about between two suppliers.
Timber treatment and preservation
Over 40 years of timber work across some of England's most historic buildings, covering woodworm and wood-boring insects, rot and damp, with 20-year warranties issued on timber preservation. Home Buyers Surveys are available before an acquisition completes, which matters to providers buying stock in.
Chemical-free woodworm treatment
Biological woodworm control using the parasitoid wasp Spathius exarator, for buildings that cannot take a chemical application: listed stock, occupied properties where a re-entry period is impractical, or where consent restricts what may be applied. A survey decides whether a case suits it, and we will say when it does not.
Bird control and proofing
Netting, spikes, wire and deterrent systems installed at height on blocks, walkways and roofs, with our own access equipment. In-house falconry is available for roofs and facades where netting is not an option.
Block and estate-wide programmes
Scheduled communal treatment with reactive cover between visits, run across a block or an estate rather than property by property. For most infestations in connected housing stock this is the only approach that holds.
The 20-year warranty applies to timber preservation. Biological woodworm control using Spathius exarator is a separate treatment with its own survey, specification and monitoring programme.
How the work runs
The parts of social housing that commercial pest control never teaches you.
A pest problem in occupied housing is a treatment question for about ten per cent of its life. The rest of it is access, vulnerability, tenancy, the building, and the record you are left holding when somebody asks what was done.
Access, and what happens when there is none
Access is the practical constraint on every social housing programme, not the treatment. We work to an agreed access protocol: appointment, attempt, card, re-attempt, and a no-access recorded and returned to you rather than absorbed quietly into the visit count. That record is what supports a forced-entry decision or an injunction later, and it is the thing landlords most often find missing when they inherit a file.
Vulnerable and elderly residents
Occupancy changes the specification. Children, elderly residents, residents with respiratory conditions, pets and residents who cannot safely be asked to prepare a room for treatment all constrain what may be used and where. That belongs in the risk assessment before the visit, not in a conversation on the doorstep. Rodenticide use follows CRRU stewardship.
Safeguarding and vetting
Technicians are DBS checked before deployment, and the team holds the rigorous security clearance required for government and airside work. Concerns noticed inside a property, including property condition, hoarding and signs a resident is not coping, are reported back to the landlord as part of the visit record rather than left in the van.
Working around a tenancy
A tenant is not a client site. Visits are arranged at times residents are actually at home, including evenings and weekends, and technicians work with the understanding that this is somebody's house. Nights and out-of-hours working are our standard shift, which is what makes communal and estate work possible without emptying the block.
Infestation moves through a building
Rodents, cockroaches and bed bugs do not stop at a front door. Chutes, ducts, riser shafts, boxing and shared voids connect every home in a block, so treating one flat while the communal source persists moves the problem next door and produces a second complaint from a neighbour who did nothing wrong. We survey the block, find the source and treat at that level.
Voids and turnaround
Void work is scheduled against your re-let programme, and we would rather be told the target date and work to it than quote one back at you. Clearance, treatment, proofing and the written sign-off can be sequenced in a single mobilisation so the property is not held open waiting for a second contractor.
Evidence for your compliance obligations
A written report is issued the same day after every visit, recording what was found, what was done and what was recommended. That is the contemporaneous record that HHSRS assessments, disrepair claims and Housing Ombudsman determinations turn on. RAMS, COSHH assessments, insurance certificates and risk assessments are supplied for the block file and for your procurement records.
Proofing alongside planned maintenance
Most proofing work is building work. Where the repair belongs in your planned maintenance programme, we specify it in a form your surveyor or contractor can price and programme, then evidence the closure. Doing it that way stops the same rodent route being treated four times and repaired never.
Contract & procurement
Awardable, and set up to be managed.
Framework-ranked
Ranked No.1 on the South East Consortium framework for pest control and No.2 on ESPO, which are routes a good many providers can award through without running a full procurement exercise.
One agreement across the stock
Per-site frequencies set by risk rather than a flat template, one accountable contact, one escalation path and consolidated reporting across the portfolio.
Reported and ticketed
The line is answered 24 hours a day. A report is graded and raised against the right property, and anything urgent goes to a technician already on shift rather than waiting for an office to open.
Pre-qualified
BPCA member and CEPA certified to European standard EN 16636, with CHAS, SafeContractor and Constructionline registration, £10m public liability, Cyber Essentials and ICO registration. Certificate numbers and expiry dates are published on our procurement page.
Works in your systems
We already operate alongside ProNett, Expansive FM, Verisae, TF Cloud, Dwellant and Joblogic, plus Coupa and EcoOnline on the procurement side, so your repairs helpdesk keeps its own reporting.
Tender-ready
CPV 90922000. Policies, method statements, social value evidence and sample visit reports are prepared for tender responses, and Nightshift is an accredited Living Wage employer.
Certificates published, not promised
BPCA member M15/1628, CEPA certified to EN 16636, CHAS, SafeContractor and Constructionline, with numbers and expiry dates on our procurement page.
National coverage
Regional technicians, not a subcontracted network.
Portfolios rarely sit in one region, and a provider that covers the rest of the country by handing it to somebody else is a provider you end up managing twice. Response commitments differ by region, and we state them separately rather than averaging them into one number.
London
On site within 30 minutes
South East
Same-day response
East Anglia
Regional technicians
East of England
Regional technicians
The Midlands
Regional technicians
Manchester & the North West
Regional technicians
West of England
Regional technicians
Common questions
Social housing pest control, answered.
The questions facilities and operations teams raise most, answered plainly.
Does Nightshift do residential pest control?
Yes. Social housing and portfolio residential is one of the largest parts of the business: housing associations, local authorities, ALMOs, managing agents and private landlord portfolios, covering blocks, estates, voids, communal areas and the individual homes inside them. Single households paying for one treatment themselves are pointed to our sister company JG Pest Control within the Tyro UK group, who are set up for exactly that. Everything else residential, at any scale, is ours.
I am a homeowner with a pest problem. Should I call you?
You can, and we will help, but JG Pest Control is usually the better answer. It is the group's specialist for individual domestic work, it is the highest-rated pest control company in the UK on Trustpilot, and it is set up for same-day household callouts. Nightshift is built around contracts and portfolios.
Which frameworks are you on?
Nightshift is ranked No.1 on the South East Consortium framework for pest control and No.2 on ESPO.
Do you cover the whole country or only London and the South East?
National. We work London, the South East, East Anglia, the East of England, the Midlands, Manchester and the North West, and the West of England, with regional technicians rather than a subcontracted network. Response commitments differ by region: our 30-minute target applies to London, and across the South East we respond the same day.
Do you treat the block or the individual property?
For most infestations in connected stock, the block. Chutes, ducts, riser shafts and shared voids run through the whole building, so treating one flat while the communal source persists simply moves the problem next door. We survey the block, identify the source and treat at that level, then deal with individual properties within the same programme.
How do you handle no access?
To an agreed protocol, and in writing. Attempts, cards left and no-accesses are recorded against the property and returned to you rather than absorbed into the visit count, because that record is what supports a forced-entry decision or legal action later.
Do you carry out void and house clearances?
Yes. We clear properties so they can be surveyed, treated or re-let, including where the condition of the property is the reason the infestation established. Scope is agreed per property before the work is booked.
Can you clean after an infestation or a hoarding case?
Yes. Cleaning following a severe infestation, and cleaning where hoarding has been a factor, is handled as its own piece of work alongside the treatment rather than as something squeezed into a treatment visit.
Do you do proofing, or only treatment?
Both. Proofing is the part that ends a rodent problem rather than managing it: drains, service penetrations, air bricks, thresholds, roof junctions and boxing. Where the repair sits with your repairs contractor or your planned maintenance programme, we specify and evidence it and coordinate to that programme rather than leaving it to be argued about.
What warranty comes with timber work?
Timber preservation carries a 20-year warranty. Timber treatment and preservation has been part of the business for over 40 years, covering woodworm and other wood-boring insects, rot and damp. Where a building cannot take a chemical application we also offer biological woodworm control using the parasitoid wasp Spathius exarator, which is a different treatment with its own survey and monitoring programme.
What documentation do we receive?
A written report after every visit, issued the same day, recording what was found, what was done and what was recommended. RAMS and COSHH documentation is supplied for the block file, with insurance certificates, risk assessments and accreditation certificates provided for your compliance and procurement records.
Are your technicians vetted?
All technicians are DBS checked before deployment, and the team holds the rigorous security clearance required for Ministry of Defence and airside work. Nightshift is a BPCA member and is CEPA certified to European standard EN 16636.
Housing providers & landlords
Tell us the size of the portfolio and where it sits. We will tell you how we would run it.
Go deeper
Social housing pest control in London
Local authority and social housing stock across the capital, with the 30-minute London response.Housing association pest control in London
Block contracts and communal programmes for London registered providers and social landlords.Timber treatment & preservation
Woodworm, rot and damp, with 20-year warranties issued on timber preservation.Building proofing & rodent exclusion
Closing the routes in, rather than treating the same rodent run every quarter.Chemical-free woodworm treatment
Biological control for buildings that cannot take a chemical application.Procurement & tender support
Company details, certificate numbers and expiry dates, CPV 90922000.Arrange a survey
London never sleeps.
Neither do we.
Call today for a no obligation quote, 24/7. Surveys, quotations and advice are free and without obligation.
office@nightshiftpestcontrol.co.uk
5 Linden Close, The Pantiles, Tunbridge Wells, TN4 8HH
BPCA member · CEPA · CHAS · SafeContractor