Privacy notice

What the enquiry form collects

When you ask us to arrange a survey or report a problem, the form asks for your name, your company, your email address, your phone number, the sector you are in, the number of sites, your postcode and when you would like a call back, plus whatever you choose to write in the message box.

Three further things are recorded automatically when you submit it: the page you were on when you submitted, the browser and device your request came from, and the date and time. We record those to tell genuine enquiries apart from automated form spam, which arrives regularly, and to understand which pages are useful.

What we do with it

We use it to answer your enquiry, to arrange a survey if you have asked for one, and to quote for work. We do that because you have asked us to, and because it is in our legitimate interests to respond to people who contact us about our services.

Your enquiry is emailed to our office and stored in our enquiry records. You are also sent an automatic acknowledgement confirming we have it. We do not use the form to add you to a marketing list, and we do not sell or rent your information to anyone.

Who else sees it

Our office team, and the technicians and managers who need it to deal with your enquiry.

Our email provider, Resend, which delivers the messages, and the hosting and database services this website runs on. They process the information on our instructions and for no purpose of their own.

JG Pest Control, but only for residential enquiries. Nightshift is a commercial pest control company, and work in a private home is handled by JG, our sister company within the Tyro UK group. If you choose Residential on the enquiry form it is passed to JG so they can help you, and the acknowledgement we send you says so. Nothing else is passed on: enquiries from businesses, landlords, housing associations and social housing providers stay with Nightshift. If you would rather we did not pass yours on, reply to the acknowledgement and we will deal with it ourselves or delete it.

Anyone we are required to share it with by law.

How long we keep it

We keep enquiry records for as long as we need them to deal with your enquiry, to provide the service that follows from it, and to keep proper business, insurance and tax records afterwards. We review what we hold and remove what we no longer need.

If you want to know how long your information is held, or you would like it deleted, ask us using the contact details above and we will tell you and act on it.

Cookies and measurement

This site uses Google Analytics to understand how it is used. It is off until you accept it: analytics storage is set to denied by default, and nothing is loaded into your browser for analytics until you choose Accept on the banner. Your choice is stored in your own browser so you are not asked again, and you can clear it at any time through your browser settings.

Separately, and whether or not you accept analytics, we record one entry per visit noting which page you arrived on, which site or search tool you came from, and when. That record contains no name, email address or anything you typed into a form. It is used to understand which sources send visitors to us, and it is shared with the system our group uses to manage that reporting.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct it if it is wrong, ask us to delete it, ask us to restrict what we do with it, and object to us using it on the basis of our legitimate interests. You can also ask for it in a portable form.

Ask using the contact details above. We will respond within one month. You do not have to pay for this.

If you are not happy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk, or on 0303 123 1113. We would rather you came to us first so we can put it right.